Cookie Policy
Understanding how we use cookies to enhance your experience at Punch pizza
Last updated: January 15, 2026
Quick Navigation
1. Introduction
This Cookie Policy explains how Punch pizza ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website pizz-punch.digital (the "Website"). This policy describes what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences.
Important Notice
By continuing to use our website, you consent to our use of cookies as described in this policy. If you do not agree with our use of cookies, you should adjust your browser settings accordingly or refrain from using our website.
This Cookie Policy works in conjunction with our Privacy Policy. For information about how we collect, use, and protect your personal data, please review our Privacy Policy.
As a food service business, we use cookies specifically to enhance your ordering experience, remember your delivery preferences, maintain your shopping cart, and provide personalized menu recommendations based on your previous orders.
2. What Are Cookies
Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website. They contain information that is transferred to your device's hard drive and allow a website to recognize your device and store some information about your preferences or past actions.
How Cookies Work
When you visit our website, our server sends a cookie to your browser, which stores it on your device. The cookie contains a unique identifier and other information. When you return to our website, your browser sends the cookie back to our server, allowing us to recognize you and provide a more personalized experience.
Session vs. Persistent Cookies
Session Cookies
- Temporary cookies that are deleted when you close your browser
- Used for essential website functionality
- Help maintain your session as you navigate our site
- Essential for shopping cart functionality
Persistent Cookies
- Remain on your device until they expire or are manually deleted
- Remember your preferences between visits
- Help us analyze website performance over time
- Enable personalized content and recommendations
First-Party vs. Third-Party Cookies
First-party cookies are set by our website directly and can only be read by our website. Third-party cookies are set by other companies whose services we use on our website, such as Google Analytics or social media platforms.
3. Why We Use Cookies
We use cookies for several important purposes to enhance your experience with Punch pizza:
Essential Website Functionality
- Maintain your shopping cart items
- Remember your login status
- Enable secure transactions
- Provide basic website security
Performance Improvement
- Load balancing for optimal site performance
- Cache preferences for faster loading
- Reduce server load and improve response times
- Monitor site performance and uptime
User Experience Personalization
- Remember your delivery location preferences
- Store your favorite menu items
- Customize dietary preference settings
- Maintain language and region settings
Analytics and Statistics
- Understand how visitors use our website
- Identify popular menu items and promotions
- Improve our website design and functionality
- Track conversion rates and order completion
Food Service-Specific Cookie Uses
As a food delivery and restaurant business, we use cookies for specialized purposes:
- Location Services: Remember your delivery address for faster checkout
- Order History: Track your previous orders for easy reordering
- Menu Preferences: Remember dietary restrictions and favorite items
- Cart Persistence: Keep items in your cart between sessions
- Delivery Time Preferences: Remember your preferred delivery times
- Restaurant Selection: Remember your preferred restaurant location
4. Types of Cookies We Use
We use different types of cookies for various purposes. Below is a comprehensive list of all cookies used on our website:
4.1 Strictly Necessary Cookies
These cookies are essential for our website to function properly. They cannot be switched off in our systems.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| PHPSESSID | Punch pizza | Maintains user session state throughout website visit | Session | Browser session |
| cart_token | Punch pizza | Stores shopping cart contents and maintains cart state | Persistent | 30 days |
| csrf_token | Punch pizza | Prevents cross-site request forgery attacks | Session | Browser session |
| auth_token | Punch pizza | Maintains user authentication and login status | Persistent | 7 days |
| delivery_location | Punch pizza | Stores user's delivery address for order processing | Persistent | 90 days |
4.2 Performance/Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users and tracks website usage | Persistent | 2 years |
| _gid | Google Analytics | Distinguishes unique users for 24-hour period | Persistent | 24 hours |
| _gat | Google Analytics | Throttles request rate to Google Analytics | Persistent | 1 minute |
| _gtag_UA_* | Google Analytics | Tracks page views and user interactions | Persistent | 2 years |
| order_analytics | Punch pizza | Tracks order completion and conversion rates | Persistent | 1 year |
4.3 Functionality Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| user_preferences | Punch pizza | Stores dietary restrictions and food preferences | Persistent | 1 year |
| language_pref | Punch pizza | Remembers selected language preference | Persistent | 1 year |
| restaurant_location | Punch pizza | Stores preferred restaurant location for orders | Persistent | 6 months |
| order_history | Punch pizza | Enables quick reordering of previous meals | Persistent | 2 years |
| delivery_time_pref | Punch pizza | Remembers preferred delivery time slots | Persistent | 6 months |
4.4 Targeting/Marketing Cookies
These cookies track your browsing habits to enable us to show advertising which is relevant to your interests.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Facebook Pixel for tracking conversions and remarketing | Persistent | 3 months | |
| _fbc | Facebook click identifier for attribution | Persistent | 2 years | |
| ads_prefs | Punch pizza | Stores advertising preferences and interests | Persistent | 1 year |
| marketing_campaign | Punch pizza | Tracks effectiveness of marketing campaigns | Persistent | 3 months |
| retargeting_id | Punch pizza | Enables retargeting ads for cart abandonment | Persistent | 30 days |
5. Third-Party Cookies
We use several third-party services that set cookies on our website. These services help us analyze website usage, provide social media features, and deliver targeted advertising.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to visiting ours.
Privacy Policy: Google Privacy Policy
Opt-out: Google Analytics Opt-out Browser Add-on
Facebook Pixel
We use Facebook Pixel to measure the effectiveness of our advertising campaigns and to show you relevant ads on Facebook and Instagram based on your interactions with our website.
Privacy Policy: Facebook Privacy Policy
Ad Preferences: Facebook Ad Preferences
Payment Processors
Our payment processors (Stripe, PayPal) may set cookies to ensure secure transactions and prevent fraud. These cookies are essential for processing your orders.
Stripe Privacy Policy: stripe.com/privacy
PayPal Privacy Policy: paypal.com/privacy
Important Note
Third-party cookies are governed by the privacy policies of their respective companies. We encourage you to review these policies to understand how your data is used by these services.
6. Cookie Duration
Cookies have different lifespans depending on their purpose:
Session Cookies
Deleted when browser closes:
- PHPSESSID - User session management
- csrf_token - Security protection
- temp_cart - Temporary cart storage
Short-Term Cookies (24 hours - 30 days)
Short-term functionality:
- _gid - 24 hours (Google Analytics)
- cart_token - 30 days (Shopping cart)
- retargeting_id - 30 days (Marketing)
Medium-Term Cookies (3-12 months)
User preferences and functionality:
- _fbp - 3 months (Facebook Pixel)
- restaurant_location - 6 months
- delivery_time_pref - 6 months
- user_preferences - 1 year
Long-Term Cookies (1-2 years)
Analytics and long-term tracking:
- _ga - 2 years (Google Analytics)
- _fbc - 2 years (Facebook)
- order_history - 2 years
- order_analytics - 1 year
| Duration Category | Timeframe | Purpose | Examples |
|---|---|---|---|
| Session | Until browser closes | Essential functionality | Login session, shopping cart, security tokens |
| Short-term | 24 hours - 30 days | Immediate user experience | Daily analytics, temporary preferences |
| Medium-term | 3 - 12 months | User preferences and settings | Location preferences, dietary settings |
| Long-term | 1 - 2 years | Analytics and personalization | User behavior analysis, order history |
7. How to Manage Cookies
You have several options for managing cookies on our website:
7.1 Our Cookie Consent Tool
When you first visit our website, you'll see a cookie banner that allows you to:
- Accept all cookies
- Reject all non-essential cookies
- Customize your cookie preferences by category
Changing Your Cookie Preferences
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by clearing your browser's cookies and revisiting our site to see the banner again.
7.2 Browser Settings
You can also control cookies through your web browser settings. Here are instructions for popular browsers:
Google Chrome
- Click the menu button (three dots) in the top right corner
- Select "Settings" from the dropdown menu
- Click "Privacy and security" in the left sidebar
- Click "Cookies and other site data"
- Choose your preferred cookie settings:
- "Allow all cookies" - Permits all cookies
- "Block third-party cookies in Incognito" - Default setting
- "Block third-party cookies" - Blocks tracking cookies
- "Block all cookies" - Blocks all cookies (may break websites)
- To delete existing cookies, click "See all cookies and site data"
- Use the search bar to find specific cookies or click "Remove all" to delete everything
Mozilla Firefox
- Click the menu button (three lines) in the top right corner
- Select "Settings" from the dropdown menu
- Click "Privacy & Security" in the left panel
- In the "Cookies and Site Data" section, you can:
- Click "Manage Data" to view and delete specific cookies
- Click "Clear Data" to remove all stored data
- Check "Delete cookies and site data when Firefox is closed"
- Under "Enhanced Tracking Protection," choose your level:
- Standard - Blocks known trackers
- Strict - Blocks more trackers (may break some sites)
- Custom - Customize what to block
Safari (macOS)
- Click "Safari" in the menu bar and select "Preferences"
- Click the "Privacy" tab
- In the "Cookies and website data" section, choose:
- "Always allow" - Accepts all cookies
- "Allow from current website only" - Blocks third-party cookies
- "Allow from websites I visit" - Default setting
- "Always block" - Blocks all cookies
- Click "Manage Website Data" to view and delete specific cookies
- To prevent cross-site tracking, check "Prevent cross-site tracking"
Microsoft Edge
- Click the menu button (three dots) in the top right corner
- Select "Settings" from the dropdown menu
- Click "Cookies and site permissions" in the left sidebar
- Click "Cookies and site data"
- Choose your cookie settings:
- "Allow sites to save and read cookie data" - Default setting
- "Block third-party cookies" - Blocks tracking cookies
- "Block all cookies" - Blocks all cookies
- Click "See all cookies and site data" to manage individual cookies
7.3 Opt-Out Links
Third-Party Opt-Out Options
- Google Analytics: Download the opt-out browser add-on
- Facebook Ads: Adjust your ad preferences
- Network Advertising Initiative: Opt out of behavioral advertising
- Digital Advertising Alliance: Consumer choice page
8. Consequences of Disabling Cookies
While you can choose to disable cookies, doing so may significantly impact your experience on our website. Here's what you might encounter:
Critical Functionality Issues
Disabling essential cookies will prevent core website features from working properly:
- Shopping Cart: Items won't stay in your cart between pages
- User Login: You won't be able to log into your account
- Order Processing: You may not be able to complete purchases
- Security: Protection against attacks may be compromised
Limited Functionality
Without Performance Cookies:
- Slower website loading times
- Repeated error messages
- Less optimized user experience
- Inability to troubleshoot issues
Without Functionality Cookies:
- Loss of saved preferences
- No order history or favorites
- Repeated location and preference entry
- Generic, non-personalized experience
Food Service-Specific Impact
For a food ordering website like ours, disabling cookies particularly affects:
- Delivery Location: You'll need to enter your address for every order
- Order History: No access to previous orders for quick reordering
- Dietary Preferences: Allergy and dietary information won't be saved
- Restaurant Selection: Your preferred restaurant won't be remembered
- Payment Methods: Saved payment information won't be available
- Special Instructions: Delivery notes and special requests won't be saved
Recommendation
For the best experience on our website, we recommend allowing at least essential and functionality cookies. You can always disable marketing cookies if you prefer not to see personalized advertisements.
9. Do Not Track Signals
Some web browsers have a "Do Not Track" (DNT) feature that lets you tell websites that you do not want to have your online activities tracked. Here's our approach to DNT signals:
Our DNT Response
Currently, there is no universally accepted standard for how websites should respond to Do Not Track signals. As a result, like many websites, we do not alter our data collection and use practices when we receive Do Not Track signals from your browser.
How to Enable Do Not Track
Chrome:
- Click menu (three dots) → Settings
- Click "Privacy and security"
- Click "Cookies and other site data"
- Toggle "Send a 'Do Not Track' request"
Firefox:
- Click menu (three lines) → Settings
- Click "Privacy & Security"
- Under "Enhanced Tracking Protection"
- Select "Always" for sending DNT signals
Alternative Privacy Options
Instead of relying solely on DNT signals, we recommend:
- Using our cookie consent tool to manage tracking preferences
- Adjusting your browser's privacy settings
- Using private/incognito browsing mode
- Installing privacy-focused browser extensions
10. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons.
When We Update This Policy
- When we implement new cookies or tracking technologies
- When we change our third-party service providers
- When legal requirements change
- When we modify our website functionality significantly
- At least annually to ensure accuracy and completeness
How We Notify You
We will notify you of significant changes through:
- Website Banner: A prominent notice on our homepage
- Email Notification: To registered users (if email provided)
- Updated Date: The "Last Updated" date at the top of this policy
- Cookie Banner: A new consent request if required by law
Your Responsibility
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our website after changes are made constitutes acceptance of the updated policy.
Version History
| Version | Date | Changes Made |
|---|---|---|
| 2.0 | January 15, 2026 | Complete revision with detailed cookie tables and improved user controls |
| 1.5 | October 1, 2025 | Added Google Consent Mode v2 compliance |
| 1.0 | March 1, 2025 | Initial cookie policy creation |
11. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please don't hesitate to contact us:
Get in Touch
Mailing Address
Punch pizza
7847 Tanners Ln Suite 100
Florence, KY 41042
United States
What to Include in Your Message
When contacting us about cookies, please include:
- Specific Question: What exactly would you like to know?
- Browser Information: What browser and version are you using?
- Device Type: Are you using a computer, tablet, or smartphone?
- Issue Description: If you're experiencing problems, describe what's happening
- Your Preferences: How would you like us to handle your cookies?
Response Time
We aim to respond to all cookie-related inquiries within 2 business days. For urgent technical issues affecting your ability to place orders, please call us directly at +1 859-710-8877.
12. More Information
For additional information about cookies and online privacy, we recommend the following resources:
General Cookie Information
- All About Cookies: allaboutcookies.org - Comprehensive guide to understanding cookies
- Network Advertising Initiative: networkadvertising.org - Industry self-regulation for online advertising
- Digital Advertising Alliance: digitaladvertisingalliance.org - Consumer tools and education
Browser Help Pages
Desktop Browsers
Privacy and Data Protection Resources
- Electronic Frontier Foundation: Privacy Badger Browser Extension
- Federal Trade Commission: Online Privacy Protection
- Better Business Bureau: Online Privacy Tips
Additional Resources
For more information about Punch pizza's privacy practices, please review our related policies:
- Privacy Policy - How we collect and use personal information
- Terms of Service - Legal terms for using our website
- Refund Policy - Our refund and cancellation terms