Terms of Service

1. Introduction and Acceptance

Welcome to Punch pizza ("Company," "we," "us," "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and Punch pizza regarding your use of our website (pizz-punch.digital), mobile applications, and food delivery services.

By accessing, browsing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our services.

1.1 Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Be located within our designated delivery areas

1.2 Account Responsibility

You are fully responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any losses arising from unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website with a new effective date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," "our" refers to Punch pizza, a food service business operating at 7847 Tanners Ln Suite 100, Florence, KY 41042, USA
• "User," "you," "your" refers to any individual or entity accessing or using our services
• "Services" encompasses our food preparation, delivery services, website, mobile applications, and all related offerings
• "Content" includes all text, images, videos, audio, software, and other materials available through our services
• "Website" refers to pizz-punch.digital and all associated subdomains and pages
• "Order" means a request for food items placed through our platform
• "Delivery Zone" refers to geographical areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our services for personal, non-commercial purposes only. Permitted uses include:

• Browsing our menu and placing food orders
• Creating and managing your user account
• Accessing customer support services
• Participating in promotional activities
• Providing feedback and reviews in accordance with our guidelines

3.2 Prohibited Use

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Prohibited activities include but are not limited to:

• Engaging in fraudulent activities or providing false information
• Attempting to gain unauthorized access to our systems or other users' accounts
• Uploading or transmitting viruses, malware, or other harmful code
• Violating intellectual property rights of the Company or third parties
• Sending spam, unsolicited communications, or promotional materials
• Interfering with the proper functioning of our website or services
• Impersonating other individuals or entities
• Collecting or harvesting user information without consent
• Using automated systems or bots to interact with our services

4. User Accounts

4.1 Registration Requirements

To place orders and access certain features, you must create a user account. During registration, you must provide accurate, current, and complete information including your name, email address, phone number, and delivery address.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Choose a strong, unique password
• Not share your login credentials with others
• Notify us immediately of any suspected unauthorized access
• Log out of your account when using shared or public devices

4.3 Account Information Accuracy

You must keep your account information accurate and up-to-date. This includes contact information, delivery addresses, and payment methods. Outdated information may result in delivery delays or order cancellations.

4.4 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activities, or pose a risk to our operations or other users. You may also delete your account at any time by contacting our customer service team.

5. Food Products and Services

5.1 Menu and Product Descriptions

We strive to provide accurate descriptions of our food items, including ingredients, allergens, and nutritional information. However, recipes may change, and cross-contamination may occur during food preparation. We cannot guarantee that our food is suitable for individuals with specific dietary restrictions or allergies.

5.2 Food Safety and Quality Standards

We maintain high standards of food safety and hygiene in compliance with local health regulations. All food is prepared fresh using quality ingredients. We follow proper food handling, storage, and temperature control procedures to ensure food safety.

5.3 Pricing and Availability

Menu items, prices, and availability are subject to change without notice. Prices displayed on our platform include applicable taxes. Additional charges may apply for delivery, service fees, and tips. We reserve the right to discontinue menu items or modify prices at our discretion.

5.4 Order Acceptance and Processing

All orders are subject to acceptance by Punch pizza. We reserve the right to refuse or cancel orders for any reason, including but not limited to:

• Unavailability of menu items
• Address outside our delivery zone
• Suspected fraudulent activity
• Orders that do not meet minimum requirements
• Peak demand periods when we cannot fulfill orders

5.5 Order Modifications and Cancellations

Order modifications or cancellations may be possible if requested immediately after placing the order and before food preparation begins. Once food preparation has commenced, orders cannot be modified or cancelled. Refunds for cancelled orders will be processed according to our refund policy.

5.6 Minimum Order Requirements

Minimum order values may apply for delivery orders, which vary by location and time of day. These requirements will be clearly displayed during the ordering process.

5.7 Delivery Terms and Timing

Delivery services are available within our designated delivery zones during operating hours. Estimated delivery times are approximate and may vary based on factors including weather conditions, traffic, order volume, and distance. We strive to deliver orders within the estimated timeframe but cannot guarantee exact delivery times.

5.8 Delivery Zone Restrictions

Delivery is limited to addresses within our service areas. We may refuse delivery to locations deemed unsafe or inaccessible by our delivery personnel. Additional charges may apply for deliveries to certain areas.

5.9 Temperature-Sensitive Item Handling

We take appropriate measures to maintain food temperature during delivery using insulated bags and containers. However, we cannot guarantee that food will maintain optimal temperature throughout the entire delivery process, especially during extended delivery times.

6. Intellectual Property

6.1 Company Ownership

All content, features, and functionality of our services, including but not limited to text, graphics, logos, images, software, and compilation of content, are owned by Punch pizza and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes. This license does not include the right to:

• Reproduce, modify, or distribute our content
• Create derivative works based on our services
• Use our trademarks or branding without written permission
• Reverse engineer or attempt to extract source code

6.3 User Content License

By submitting reviews, comments, photos, or other content to our platform, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display such content for promotional and operational purposes.

6.4 Copyright Infringement Reporting

If you believe your copyright has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Content Responsibility

You are solely responsible for all content you submit, including reviews, comments, and images. You represent that you have all necessary rights to submit such content and that it does not violate any third-party rights.

7.2 Prohibited Content

You may not submit content that:

• Is defamatory, obscene, or offensive
• Violates intellectual property rights
• Contains personal information of others
• Is misleading or fraudulent
• Promotes illegal activities
• Contains spam or commercial solicitations

7.3 Content Moderation

We reserve the right to review, edit, or remove user content at our discretion. We do not endorse or take responsibility for user-generated content and do not guarantee its accuracy or reliability.

8. Disclaimers

8.1 Service Provision "As Is"

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

8.2 Service Availability

We do not warrant that our services will be uninterrupted, error-free, or completely secure. Technical issues, maintenance, or other factors may temporarily affect service availability.

8.3 Third-Party Content Disclaimer

Our platform may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of external sites.

8.4 Professional Advice Disclaimer

Nutritional information and dietary recommendations provided through our services are for informational purposes only and should not replace professional medical or nutritional advice.

9. Limitation of Liability

9.1 Maximum Liability Limits

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to these Terms or your use of our services shall not exceed the amount you paid to us in the twelve months preceding the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

9.3 Food-Related Liability

While we maintain high food safety standards, we cannot guarantee that our food products will be free from allergens or suitable for all dietary restrictions. Our liability for food-related issues is limited to replacement or refund of the affected items.

10. Indemnification

You agree to indemnify, defend, and hold harmless Punch pizza, its officers, directors, employees, and agents from and against all claims, damages, losses, and expenses (including reasonable attorney fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your infringement of any intellectual property or other rights
• Your submission of user content
• Your negligent or unlawful conduct

11. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that we shall not be responsible for any damage or loss caused by your use of third-party services.

12. Termination

12.1 Company Right to Terminate

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise objectionable.

12.2 User Right to Terminate

You may terminate your account at any time by contacting our customer service team or following the account deletion process in your account settings.

12.3 Effect of Termination

Upon termination, your right to use our services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Kentucky, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of our services shall first be addressed through good faith negotiations. If informal resolution is not possible, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13.3 Jurisdiction and Venue

For any legal proceedings not subject to arbitration, you agree to submit to the personal jurisdiction of the state and federal courts located in Kentucky, United States.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to users through email notification or prominent website notices. Your continued use of our services after such modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any changes.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Punch pizza regarding your use of our services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.

15.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.

15.4 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights or obligations under these Terms without our prior written consent.

15.5 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, or government actions.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Last Updated: January 1, 2026
Effective Date: January 1, 2026

These Terms of Service are effective as of the date listed above and will remain in effect until modified or terminated in accordance with the provisions herein.